Careers
Social Media Manager & New User Success Lead
Three month contract position.
About Ruth
Ruth is a pioneering web platform connecting Jewish practitioners (rabbis, cantors, professionals, educators) with the 70% of American Jews who are unaffiliated with traditional worship spaces yet seek meaningful lifecycle events. Our platform embraces inclusivity, personal exploration, and self-defined Jewish practice.
POSITION OVERVIEW
Duration: May 1 – July 30, 2025 (3 months)
Compensation: $5,000/month
Status: Contract position
Launch Timeline: MVP Platform launching April 2025
Role Overview
As Social Media Manager and User Success Lead, you’ll play a pivotal role in our MVP launch—welcoming new practitioners and users to the platform while shaping our public voice. You’ll ensure a seamless onboarding experience, provide responsive support, and manage our content calendar across social channels. This is a hands-on, community-facing role that blends strong communication, organizational, and problem-solving skills with creative content instincts.
KEY RESPONSIBILITIES
Ruth Social Media Manager (60%)
- Lead and manage Ruth’s social media presence across platforms, ensuring consistent, engaging content aligned with our mission
- Own and maintain the content calendar, coordinating timely posts that support platform growth and community engagement
Write clear, compelling copy for social posts, emails, and light marketing materials - Collaborate with the broader team to amplify growth marketing and storytelling efforts
Practitioner & User Success (40%)
Practitioner Success
- Onboard new practitioners to the platform
- Assist with profile development and optimization
- Provide responsive customer service
- Manage payment systems, including Stripe integration
- Migrate waitlisted practitioners off the waitlist and onto the platform
User Success
- Guide new users through platform navigation
- Troubleshoot user challenges
- Manage payment and refund process
- Collect and organize user feedback
QUALIFICATIONS
Experience
- 3+ years managing social media content, calendars, and community engagement across platforms
- 3+ years in customer success, user support, or community-facing roles
- Experience onboarding users or service providers in a digital product or platform
- Startup or early-stage environment experience strongly preferred
Skills & Attributes
- Exceptional written and verbal communication, with a knack for both engaging content and empathetic user support
- Strong problem-solving abilities and attention to detail in both user-facing and internal tasks
- Proficient in managing social media calendars, scheduling tools and platform analytics
- Skilled in writing platform-native content for Instagram, LinkedIn, and other channels
- Able to interpret engagement metrics and adapt content strategy based on performance
- Highly organized, with the ability to juggle content creation, posting, and user success workflows
- Self-motivated and resourceful, while also thriving in a collaborative team
- Comfortable working in a fast-paced, early-stage environment with shifting priorities
- Passion for serving unaffiliated Jewish communities
Technical
- Proficiency with Google Workspace, Asana, Figma/Adobe, and Canva
- Experience managing content and updates via WordPress CMS; HivePress plugin familiarity a plus
- Familiarity with social media scheduling and analytics tools
- Experience with Stripe or similar payment processing systems
- Comfortable with basic customer support tools and workflows (e.g., email platforms, CRM systems)
- Quick to learn and adapt to new tools and evolving tech stacks
HOW TO APPLY
Submit resume, cover letter, and work samples/portfolio links to: michael@ruthis.org